Automatic Renewals
Renewing items
Standard loan books will be automatically renewed 3 times subsequent to the original loan period, unless they have been requested by another customer or your library membership is about to end.
Your books will automatically be renewed the day before they are due, and you will receive an email informing you of the new due date.
The following items may not be renewed:
- Requested items If a book that you have on loan is requested by another customer, we will send you an email asking you to return it. This means you will have up to one week to finish using it, but this may be less depending on when the item was due. (Don’t worry, you can always request the book again if you haven’t quite finished with it).
Why have my books not been renewed?
Sometimes it will not be possible to renew a book even though you haven’t received an email to return it. This could be for a number of reasons:
- Often the library will hold multiple copies of the same title. When all copies are on loan and a request is made for it our system stops the renewal option on all copies to ensure that the request is satisfied as quickly as possible. Unless you have received a notice then you don't need to worry, you can retain your copy and it will be renewed along with everything else on your account as soon as the actual requested copy is returned. This will not affect your account, as there will be no charges applied due to the delay in renewing.
- One of the other items which you have on loan has been requested by another customer. Unless you have received a notice then you don't need to worry, you can retain your copy and it will be renewed along with everything else on your account as soon as the actual requested copy is returned. This will not affect your account as there will be no charges applied due to the delay in renewing.
- You owe too much money. Once you pay any outstanding charges you can renew your loans through ‘My Account’
- You have an overdue requested book. Please return it to your nearest Library and visit ‘My Account’ to renew your other loans. Please note this type of overdue item will block the renewal of everything else you have on loan until it is returned.
- You have an overdue Inter-Library Loan book. Please return it to the Library from which you borrowed it, and visit 'My Account' to renew your other loans. Please note this type of overdue item will block the renewal of everything else you have on loan until it is returned.
- Your Library Membership is about to end (HSC Membership typically lasts for three years). In this case, pleaserenew your membership and ask the Library to renew your loans.
- Your books are inter-library loan books, requested from other libraries on your behalf. Please contact a member of library staff to ask about an inter-library loan renewal.
Requested items
The library recalls items when they have been requested so that popular items are made available to as many customers as possible.
- You will be emailed if an item you have on loan has been requested by another customer
- You will have a maximum of 1 week to return the item. This new due date will be on the email.
- If your requested item becomes overdue you will not be able to borrow or request other material.
- Requested items cannot be renewed.
- Standard loan items can be requested by other customers at any time, including during vacations.