July 2021

You can easily update your details by accessing the ‘Change of Details’ form through The Healthcare Library website:

https://healthcarelibrary.qub.ac.uk/Membership/ChangeofDetails/

Once you have completed the form, click on Submit. When the Library has processed your change of details form, you will receive an email from us by way of confirmation.

As always, if you have any questions about your membership, please contact us by emailing: info@healthcarelibrary.qub.ac.uk or make contact with your nearest library branch.

The refurbishment will result in several improvements for users:

• Group study rooms will be increased from 1 to 5
• 2 individual study rooms will be created
• Reader spaces will be increased to 145, including 17 study carrels

During the period of closure, study spaces remain available at our other Healthcare Library branches, and at QUB McClay Library.

Print stock anticipated to be high in demand has been identified and is available from the McClay Library, Floor 1.  These items can be accessed as normal and borrowed using the self-service facilities in the McClay Library. Unfortunately no other stock will be accessible during the refurbishment.  Please check the library catalogue in case the text is available in another library branch or is available as an electronic book.

To gain access to the McClay Library please contact us to obtain a Healthcare Library of Northern Ireland membership card or download the QUB app from the Apple or Google Play Stores, then login using your @healthcarelib membership number and password. A barcode will be available on the app for you to scan and gain entry at the McClay Library turnstiles.

Books can be returned to any Healthcare Library branch or the McClay Library.

Staff are still available to help so please use the HSC Library Chat facility (available from the Healthcare Library homepage) or email info@healthcarelibrary.qub.ac.uk; specialist librarians are also contactable via their direct emails.

Bulletins by profession

• HSC Medicine, Dentistry & Healthcare Sciences  
• HSC Psychology
• HSC Social Work This also includes a monthly topical supplement

If you have any questions, please email the relevant Specialist Librarian: 

Medicine, Dentistry & Healthcare Sciences: Richard.Fallis@healthcarelibrary.qub.ac.uk

Social Work & Psychology: Hazel.neale@healthcarelibrary.qub.ac.uk

The tutorials that may help you search range from ‘Finding books’ and ‘How to quickly search for articles’ to ‘How to plan a literature search’.

Tutorials on setting up current awareness services include ‘Setting up a Zetoc Alert’, ‘Current awareness collections on Read by QxMD’ and there is also a short video on the ‘Current Awareness Bulletins’ produced by some of the specialist librarians.

Other tutorials include information on ClinicalKey, saving Medline searches, limiting search results in Cinahl and a longer tutorial specifically for participants on the PG Diploma in HSC Management.

We are grateful to everyone involved in helping us achieve this standard, whether you are a customer, a partner in the service we provide or a member of library staff. When we have asked you to complete surveys or provide us with feedback, you have done this, and this has meant that we can use your feedback and comments as a driver for continuous improvement.

Achieving the Customer Service Excellence Standard each year helps to ensure that we not only maintain, but build on our successful performance, and keep our service to customers a priority.

The annual customer satisfaction survey is conducted across all user groups including QUB staff and students, AFBI users and HSC users of the Library. The response rate for the sample was 3.89% and overall responses show a remarkably consistent level of satisfaction since starting to run the survey in 2015.

Standard questions about overall satisfaction, fair treatment, Library environment, accessibility of resources, communication, accuracy of information and staff friendliness were asked. The final questions in the survey asked respondents to say what they liked best about the Library, and what would improve the Library.

Staff from across Library Services received 50 positive mentions and were the most commented on facet of the Library.

‘I use the service in CAH frequently. The staff are a credit to the service. Helpful, friendly and knowledgeable’.

‘Librarian Paul in Derry is wonderful, very supportive…He was very patient and spent time talking me through access to the articles which was really appreciated’.

The top area commented on for improvement was the availability of online resources, followed by library opening hours and difficulty in accessing online material.

Comments will be analysed further to examine where improvements can be made across Library Services. If you wish to provide feedback at any stage, please use our online feedback form.